FAQS
General Information
Our Services
Vessot design and Shop Vessot, offers a healthy level of service, and many of your questions may be answered below. For more information about any of our policies, we invite you to contact us at: contact@vessot.com
Shipping Policy
Vessot Design offers secure shipping. A signature is always required upon delivery.
We are happy to offer FREE shipping on all orders over $500 Canada-wide.
• Standard shipping may take between 2-7 business days depending on your preference.
• In stock items will ship within 1-3 days after purchase. Out of stock items if applicable, will ship within 1-3 weeks unless specified.
• Vessot Design is not liable for lost or shipments when tracking indicates that the item has been delivered and signed for.
• If your package is returned to Vessot Design for any reason regarding incorrect details provided, the customer will be responsible for re-shipping cost, or the amount will be deducted from a merchandise reimbursement. You should always feel comfortable and get in touch to tell us what happened.
International Orders
Prices and shipping fees do not include import and customs duties that may or may not apply.
International orders will be processed uniquely with estimated shipping costs. Please contact us directly when you place your order with questions to: contact@vessot.com and we will get things moving for you. You will then receive an invoice and receive your shipping information.
30-day return Policy
We offer a 30-day return policy on every item to ensure that you are absolutely satisfied with your purchase. That's so important to us.
What is the Exchange and Return Policy?
For all purchases made at Vessot Design, we will exchange or refund your purchase within 30 days of delivery, provided merchandise has not been worn, or altered. Claims, replacement or returns, must be accompanied by proof of purchase and shipped in original, excellent-condition packaging. Please keep your product tags and any related materials.
Please follow the following steps:
• Email us with a heads up to: contact@vessot.com, and if your order is eligible for return we will proved you with a prepaid label.
• With any damages: Please email photos to: contact@vessot.com to determine in advance if it was a manufacturers defect, or together we can see if it’s something that can be repaired easily by your local jeweller.
Warranty
We stand behind the quality of our products. In staying true to our high standards of customer satisfaction, we offer a 6-month Warranty to protect against manufacturer defects in craftsmanship. The warranty does not include damages incurred due to trauma, negligence, lack of regular maintenance, loss, or theft. Please don’t wear your fine jewelry to the gym , but some of us do anyway, and we take care.
Lead Time
In stock items ship quickly between 1-3 business days, while out of stock items may take between 1-3 weeks. If you have a specific need or a rush, just let us know and we’ll do our best to make it happen quickly.
Pre Orders indicated online, or special creations, take between 4-6 weeks depending on complexity. We will keep you up to date with it’s progress so you will know when to expect it.
Packaging
All our jewelry comes beautifully boxed for gift giving or keeping your pieces on display at home.
Care
Our jewelry is well made with beauty in the details, and is often delicate where good care is the first rule. ‘GENTLE HANDS’.
• Pearl and opaque gemstone jewelry, requires extra care so please only wash with mild detergent and warm water.
• Keep all your pieces away from harsh chemicals, perfume, hair spray, extreme heat and cosmetics.
• Always handle your jewelry gently, never pull or force it in any way.
• While we do support wearing rings and certain earrings to the gym or for yoga sessions, please use judgment. If wearing any rings please take care and wear weight training gloves to prevent scratches, also be careful with longer chains that might get caught in a foot or arm and snag or snap. It will ruin your jewelry and probably the workout. You might have received a carrying pouch, please use it.
• Never over-squeeze or pull your pieces more than necessary for an initial fit with cuffs for example. Bending will cause weakness and it will break.
• Hoops especially larger styles: Always please secure them properly and double check. Sometimes you will feel or hear a 'click' when it's securely closed. It's the same for lever backs: be sure they are aligned at the back.